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<h3>Un marché en pleine expansion</h3>Le secteur connaît une croissance fulgurante. Les consommateurs recherchent avant tout la rapidité, la simplicité et le confort. Les restaurants y trouvent également un avantage, puisqu’ils peuvent toucher une clientèle plus large sans avoir à augmenter leur capacité d’accueil.<h3>Une évolution des modes de consommation</h3>La livraison de repas n’est plus uniquement associée à la pizza ou au fast-food. On peut aujourd’hui se faire livrer des plats gastronomiques, des spécialités végétariennes, véganes ou encore des menus équilibrés. Cela reflète une transformation des attentes des consommateurs, soucieux de diversité et de qualité.<h3>Défis et perspectives</h3>Cependant, le secteur fait face à plusieurs défis :<ul><li>Conditions de travail des livreurs : un sujet souvent au cœur des débats.</li><li>Impact environnemental : lié aux emballages jetables et aux trajets de livraison.</li><li>Concurrence accrue : obligeant les acteurs à innover constamment.</li></ul>L’avenir de la food delivery passera sans doute par une plus grande responsabilité sociale et écologique : emballages recyclables, livraisons à vélo, et valorisation des circuits courts.En somme, la livraison de repas à domicile n’est plus un simple service pratique : elle redessine notre rapport à la restauration et pourrait bien devenir un pilier central de nos modes de vie modernes.<hr><img height="auto" src="https://staging-cdn.smood.ch/richTextImages/image (2).png" alt="image (2).png" width="115" style="text-align: center; aspect-ratio: 2.00133 / 1;">

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Food delivery

Being on Smood means being visible to thousands of users. But with so much competition, it's essential to stand out and offer a flawless delivery experience to retain your customers, boost your sales, and grow your revenue on our platform.<h3>Optimize your delivery operations</h3>Did you know… Long waiting times can reduce repeat orders by 30%? Fast service = satisfied and loyal customers!The core of our business is to ensure fast and high-quality delivery to our customers. By working on reducing the riders' waiting time at your location, you ensure better timing and consistent delivery quality.A few tips:<ul><li>Prepare orders just before the scheduled pickup time.</li><li>Make sure your staff knows who is responsible for handing over the order to avoid confusion or delays.</li></ul>Also think about making your dishes more delivery-friendly:<ul><li>Choose ingredients that travel well.</li><li>Use packaging that resists movement and bumps.</li></ul>By improving these two aspects, you’ll likely receive better ratings from customers, which will also improve your visibility on Smood.<h3>Perfect your digital storefront</h3>Did you know... Establishment with photos are perceived much more positively by users.A picture is worth a thousand words, especially on delivery platforms. Just like your physical storefront, take care to make a great first impression online and encourage customers to place an order.<ul><li>Add an attractive photo to your profile.</li><li>Upload high-quality pictures of your signature dishes.</li><li>Write clear and appetizing descriptions.</li><li>Customers buy with their eyes before they even taste!</li></ul><h3>Attract customers with promotions</h3>Promotions can increase sales by 30% to 70% on average.If you're looking to increase your sales quickly, we recommend offering special deals to motivate customers to choose your business. When you set up a promotion via our Manager tool, a badge appears on your profile to indicate active promotions to users.Why not launch a "happy hour" during off-peak hours or a free delivery week to attract new customers?Not sure which promotion to apply? Contact your Smood representative listed in your Manager profile and set up the most suitable promotion together.<img height="auto" src="https://cdn.smood.ch/richTextImages/WASANA-FREE-DELIVERY-EN.png" alt="WASANA-FREE-DELIVERY-EN.png" width="350" style="text-align: center; aspect-ratio: 2 / 1;"><h3>Let everyone know you're on Smood!</h3>To maximize your visibility, let your current and potential customers know that you deliver on Smood.Social media can help you generate more orders and attract new customers to Smood.<ul><li>Mention it on your social platforms</li><li>Display it in your venue</li><li>Add it to your marketing materials (menus, flyers, etc.)</li></ul>A happy in-house customer is often a future online customer!We’re confident that applying these tips will help you attract more customers and increase your sales, with long-term results!

The core of our work is to ensure fast and high-quality delivery for our customers. By working to reduce the drivers' waiting time, you can improve communication flow, enhance customer experiences, and build a strong working relationship with our couriers.

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Food delivery

Un marché en pleine expansion

Une évolution des modes de consommation

Défis et perspectives

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Maximize your sales on Smood: Best practices to adopt

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