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17/09/2025
Measured performance, optimized system
At Smood, our teams work every day to ensure fast and reliable delivery.
But what do the numbers really say? Let’s take a closer look at our delivery performance over the past 12 months:
95% of orders arrive on time, within a 10-minute window
On average, it takes 40 minutes to deliver an order from the moment it’s placed
Punctuality is rated 4.76/5 by 31,662 customers
These results reflect strong operational performance, thanks to the collaboration with our partners and made possible by a unique model in Switzerland: our drivers are employees.
A bold choice that ensures long-term commitment to service quality. At Smood, striving for excellence also means constantly evolving!
To go further: a system update starting in October.
To improve delivery accuracy and operational quality, an update to order preparation and courier arrival predictions will be officially launched from September 2025.
What’s changing ?
Until now, our arrival prediction system relied mainly on the preparation time manually entered by restaurants.
A method that was sometimes inaccurate, as it didn’t always reflect reality.
Starting in August, the system is evolving!
Preparation time will no longer be defined solely by the restaurant manager.
It will be calculated by the Smood algorithm, based on order content, preparation history, and other field data.
Most importantly, status updates become essential:
The waiting compensation will now be linked to proper status updates – no longer based solely on the notion of “delay.”
Real-world examples:
Why does it matter?
Currently, 40% of orders are not updated correctly, which distorts predictions and affects customer satisfaction.
The new system rewards partners who follow procedures and use the app properly.
The benefits are clear:
Better coordination
Less waiting time for couriers and orders
Even shorter delivery times for customers
Improved overall experience
More orders in the future
In the long run, partners who update statuses correctly will be highlighted, as their reliability boosts performance across the entire chain.
Together, we’re building a smoother, faster, and more satisfying Smood experience for everyone.
Questions? Contact us.
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